Published on May 13, 2009

In order to provide extended (24 x 7) Help Desk services for the Penn State community, Information Technology Services (ITS) plans to decommission Data Recovery Services and the ITS Workbench on June 1. Personnel from these offices will then be transferred to the Wagner Help Desk location. Adding personnel to this location will enable the University to better address around the clock needs of students, faculty and staff - as well as meet the growing demand for encryption, security, ANGEL, and other types of consultation expertise.

ITS plans to work closely with Workbench and Data Recovery Services customers to ensure the transition runs smoothly and that any current needs are fully addressed. If you have a computer under repair at either location, please be assured that your work request will still be completed on schedule. However, the two offices will no longer accept new work orders, after May 15th.

If you have any questions, comments, or concerns regarding the decommissioning process, please submit your questions via e-mail to helpdesk@psu.edu