Published on November 3, 2009

On Wednesday, November 11, 2009, during the regularly scheduled maintenance window (5:00-7:00 a.m.), Information Technology Services (ITS) will perform a hardware upgrade to the MySQL cluster systems that supports several University-wide services. Though this maintenance is being performed during the established maintenance window, several widely-used services may experience intermittent outages during this time. Services include:
*The Penn State Book Exchange, https://bookexchange.psu.edu/
*ITS News (administrative and public interfaces), https://news.its.psu.edu/admin/ and http://news.its.psu.edu/
*ITS Alerts (administrative and public interfaces), https://alerts.its.psu.edu/admin/ and http://alerts.its.psu.edu/
*ITS Downloads, https://downloads.its.psu.edu/
*The Blogs @ Penn State, https://blogs.psu.edu/ (Moveable Type system that supports The Blogs @ Penn State service)
*Chat services via Jabber (beta), chat.psu.edu
*Report Hate, https://reporthate.equity.psu.edu/

It is very likely that any outage time for services of this type will be very brief, perhaps only a few minutes, and the upgrade itself is expected to only take a few minutes. However, additional time has been allotted for any maintenance-related troubleshooting that may need to occur, and because the services noted above are widely used.

Inquiries and request for assistance should be directed to ITS Help Desk staff at helpdesk@psu.edu.

For more information, please contact Karen M. Hackett (kmh@psu.edu).